Here you can find some tips on getting your cleaners safely to your home.
After you place your order, you will receive a human confirmation within 24 hours notifying you on the day the package will ship out. If you do not receive this email scheduling your shipping day within 24 hours something has gone wrong, please contact us.
You should receive tracking information by 6pm on the day your order ships out. If you do not, please notify us and we can forward that information to you.
On the days the package is expected to arrive, keep an eye out for the carrier. USPS may request a signature, but may simply leave boxes at the door - so please keep an eye out for the package, and check periodically. Please be pro-active in receiving the shipment. Carriers are especially bad about this on days with bad weather, or rain. If it is snowing outside or very hot, you need to be home to accept the delivery if it is perishable. Leaving it to sit outside is not an option unfortunately.
If you are unable to be home at the time the package should arrive, leave a note in you mailbox for the carrier to leave the package in a secure location out of the elements if possible. Please do not sit them out long, they must be taken in as soon as possible.