All Animals at this Time:

1. Float the bag in your tank to get the animals used to the temperature in your aquarium.

2. Wait 15 minutes.

3. Add animals to the tank, discard shipping water and any towels used in the packaging.


It is normal if many of the shipping bags have little water, and a wet paper towel. They were shipped that way purposefully.

Important: Snails may go through shock during shipping, and be closed when they arrive. You should give them plenty of time to come out of their shells and move around before deciding they didn't make the trip. Snails may go dormant for up to 3 days, Ceriths are usually the slowest to come around. Chitons and limpets are also slow to get moving.

Emerald and Pitho Crabs - may go through shock and play dead, especially if they are cold on arrival. Please acclimate to temperature for 30 minutes in the bag to see if they show movement even if they appear lifeless in the bag.

Top Snails, Cowries and Halloween Hermits must be righted when added to the aquarium. Top snails include Trochus, Astraea, Turbo and Turban Snails. They cannot reliably flip themselves over, especially when stressed.

You may find this to be different than the acclimation procedure you are used to carrying out. The reason we ask our customers to use this procedure is because our snails and crabs live intertidally, and can handle swings in ph/salinity without a problem. However, what they can't handle is toxic levels of ammonia. During the shipping process, ammonia levels in the shipping bags build, while the ph level goes down. As the ph goes down the toxicity of ammonia also goes down. However, when your tank water with normal ph is introduced to the shipping bags, and the ph rises, so does the toxicity of the ammonia, and you will be poisoning the livestock. Please don't do this and certainly never let livestock sit out in buckets exposed to fresh air for a long period of time, we know of no surer way to kill your new arrivals. It is even worse if you mix species from different bags into the same bucket because ammonia from some bags can then pollute all the species. Please don't acclimate them in this way, we do not cover the losses that will result, and will enforce this policy strictly. We understand you may prefer different acclimation procedures, but this works and the rest will lead to more losses so please experiment with other products. Not ours. We do not accept the additional risk involved. Any other method of acclimation voids the Alive Arrival Guarantee. It is an easy method of acclimation and it works fine, please follow it.

Many orders will contain empty hermit shells for hermits to move into free of charge, like those containing our quick crews with hermits. They will be similar in shape to snails we sell, please check for dry bags of empty shells before you add items to your tank, and check to see if the claim you have is really just empty hermit shells. 

Macro Algae and Mangrove Acclimation

1. Float the bag in your tank to get the macro used to the temperature in your aquarium.

2. Wait 15 minutes.

3. Add macroalgae and mangroves to your tank, discard any water.

Click here for answers to ordering problems, shipping rates and times, and more.

Orders placed today will ship Monday, December 16th. Later dates available by request.

By default, our packages will ship "Deliver to Customer or Door". However, you should always keep an eye out for the package on delivery day - especially if you live in an apartment with a common mailbox or parcel locker where packages are delivered. You should arrange to be home to accept live packages. Packages are often left in mailboxes and around doors you may not frequently use. Please do not let it sit outside for hours or days if there are live animals inside. Abandonment and neglect will lead to losses. Please be pro-active.

 Items marked with a * require Express Mail.