We  offer FREE USPS Priority mail for all orders over $50, and FREE USPS Express Mail shipping for all orders over $175. FREE SHIPPING APPLIES ONLY AFTER DISCOUNTS HAVE BEEN APPLIED.

Click here to see how long Express Mail will take to reach your area.

Generally, if you are in an overnight area with Express Mail, Priority will take 2 days. If you are in a 2 day area with Express Mail, Priority Mail will take 3 days.

We package our snails and macro algae in double bagged plastic bags. The snails and macro are shipped moist, rather than wet, to increase survivability. Livestock is shipped in plastic bags, padded by recyclable newspaper,to reduce stress to livestock. While we check the weather nationally, if you are aware of inclement weather affecting your area, please let us know.

THE FINE PRINT:

If your pets do not make the trip, we offer an Alive Arrival Guarantee. To take advantage of the guarantee, notify us within a reasonable time for the item to recover from shipping stress, or to confirm if it didn't make the trip. Snails take some time to come around, don't feel like you have to rush it for a 2 hour deadline or something like that. Give them some time, and keep us posted is all. After we confirm your loss, you will receive a store credit for the purchase price of the claim. This is an industry standard term, please don't carry on about how you need snails today or everything will die in your tank etc... In some cases we will ship extras to  makeup for deficiencies. Because of this we ask that you count those that survived, rather than those that didn't make the trip, otherwise it would defeat the purpose. But we understand counts are tough,point is we will work with you if you work with us.

BECAUSE THE GUARANTEE IS FOR THE PURCHASE PRICE OF THE ITEM, IF YOU GOT YOUR ITEM FOR FREE IT IS NOT COVERED.

In order to qualify for our Alive Arrival Guarantee, you must be home at the time the package is delivered. If you waive the signature requirement, you also waive the Alive Arrival Guarantee.Talk to us before shipment about exceptions to this policy. 

- Missing Items - If you have a missing or out of stock item, and

- The missing item is Priority Mail safe, and the amount is greater than $6 we will work out a reshipment/backorder with you. 

- The missing item is Priority Mail safe, but under $6, we will refund the amount, and get you back next time you come to the store with the item for free. Just remind us then of the incident.

- The missing item is not Priority Mail safe,we will work out a refund for you that takes into account the shipping you had to pay on the item. (Item + Pro-rated shipping = refund amount - for you math people. )

 Late Shipments: We will bear the risk of late shipments and give credits to our store for any losses that resulted. Any refunds available for the shipping will be credited to us to help offset the cost of losses. We realize in some cases this will work to our benefit, but rest assured in the long run the last thing we want is for our packages to be delayed. Nothing worse than working all week to lose money I assure you. If you would like a refund for the amount paid towards the label notify us before the shipment goes out that you will bear the risk of any delay and will waive our Alive Arrival Guarantee. By arranging the policy this way you are assured your item or the value you paid for it, and we can cover the risk of delays without building them into our prices.

- Paying Your Invoices - If you are billed on an invoice, we would appreciate if you paid it in a timely manner. We do this job out of love, but our creditors and landlords don't except warm wishes anymore, and want cash money. So what can I tell you? Also...at some point they do get referred to collection agencies and we don't want this because they get most of the money, and you aren't going to be happy with us. This is the last thing we want, but I hope you undersand if we cannot effectively collect our debts, we will have to leave the jobs we love. So please work with us. If you need to pay it off in installments, it is not a problem - just let us know. No need to be ashamed, I don't know anybody who really likes this hobby that couldn't use a little break now and then. 

 -Should we need to go to court - While we prefer to settle disputes through communication, any lawsuit arising from the use of this website, our products, advice, or services must be filed with a court within 60 miles of Stuart, Florida. If there is no court with jurisdiction to hear the case within that range, then it must be brought in a court within 150 miles of Stuart Florida. If there is still no venue with jurisdiction to hear the case within the 150 mile radius, the lawsuit may be filed anywhere in the state of Florida. In any event, you agree by using this website,our services, our advice, or our products that jurisdiction is proper for all purposes in the state of Florida.

- Being home to receive your package -  The vast majority of claimed losses occur because the recipient is not home. WE DO NOT COVER MISSED PACKAGES. No one in the live animal shipment business does. We have no control of you receiving the package, so it is on you. If the mail comes on a date not planned when we check USPS service commitments, that is an exception.

Snails may go through shock during shipping, and be closed when they arrive. You should give them plenty of time to come out of their shells and move around before deciding they didn't make the trip. Cerith snails, especially the larger ones may go dormant for up to three days.

Some species require Express Mail, these items have an asterisk next to their name. Please check the details of each product for additional Alive Arrival info.